My wife and I both bought cares from Chdvrolet of Palatine. Our sales person Christopher Metel did a great job and answered all our questions and was very professional. Would recommend this dealer to everyone.
They stepped up and did the write thing i apologize for my negative review good people
Outstanding customer service! upon arrival I was given the attention any customer wants when purchasing a vehicle. David listened to my needs and was very patient. everyone there is very friendly. I would recommend to others !
Came in to look at a particular vehicle, David met me on the lot and got the car right away, and allowed me to test drive. Very accommodating and very easy process. Walked out with the keys to a very nice and clean new car!
Jon Davis is the GM and he and his team are customer driven and focus on not ripping people off. They gave me a great price on a 2017 Denali 1500 they gave me good money for my trade in as well it was a very pleasant experience I recommend giving them a chance new owners that are customer driven.
I hadn't been here in a while. The showroom looks the same. It's clean and organized. At first glance, the lot doesn't seem to hold as many cars as other dealers, but there are plenty from which to choose.
I stopped in dealership to look at a 2019 Traverse and heard a lot of good things about the vehicle so my salesman Spero suggested we take a test drive in vehicle and we did not only was i impressed how the vehicle drove but how much my salesman knew about the vehicle long story short i bought it right on the spot and i want to thank my salesman Spero for making this happen just a good knowledgeable honest man Thank You again Spero
I bought my Chevy from Grossinger and since they are local I have my repairs done there also... I recently had a problem with my warranty and between Angie in service and Joe the manager and Keith in finance they helped me get my repairs and like most people I would be lost without my vehicle.... they worked overtime to help me get my repairs covered... Thank you to Joe , Angie and Keith.... my heroes for today😀
I bought my Chevy here and I have it serviced here-I’m confident that Angie in service and Joe the manager and Keith in finance have my back and take good care of my car... They went above and beyond to help me with my warranty and repairs Thank you to the team at Grossinger Chevy in palatine
I brought my car in for service I was treated well and I felt the work was done well and quickly and I was informed of all that was being done I was pleased with wxpeeuence
I stopped in to get my car serviced as I was having quite a bit of issues with my van. I met with Alan Weissman, a service advisor. He was helpful every step of the way. He answered every question that I had without getting annoyed. Alan was very patient with me and helped me from the second I drove in to me driving out. He kept me updated on the progress of repairs. Alan was very friendly, upbeat, and professional. I will be back for more routine maintenance and repairs when needed, and will definitely be scheduling all work ...
Allison helped with everything I needed! I am defiantly more interested in the new Silverado than ever to take care of my summer hauling! She really knows her stuff! P.s she has the best sense of humor!
Outstanding service and quality of work done on my vehicle. I didn’t buy my car from here but even if it just needs an oil change I will always come here. Thank you Keith for your professionalism and care.
We found the salesperson helpful in every way as we went through our process of buying a new car. He walked us through all the paperwork and explained things we didn't understand. Explained things about the car we bought, all in all, it was a good experience and we would gladly recommend Grossinger to our friends and family
Kevin Earl was wonderful to work with enjoyed his time selecting a new car. Saved thousands on my new Chevy Malibu. Don't be miss lead with rumors from small dealerships. More invevoty equals better choices and better prices. Grossinger made buy a car simple and enjoyable experience. Will be recommending them to all my friends.
Buying a new car from The New Grossinger dealership was a pleasure under the guidance of Martin Bloomberg! Great sales person! Sincerely, Joan B
I had a great experience. Worked with me when I had to replace new car that was totalled
Was not planning on buying a new Traverse just wanted to look a the new body style, but the sales team made is too hard to just walk away
I just recently purchased my first 2018 Redline Malibu, which is absolutely Perfect! From the moment I set my eyes on the car I knew I Had to get it, and bill was there to make my wish come true. He had all answers and was patient with me and guided me Throughout the entire process, from start to finish! I not once Felt pressured into purchasing the vechicle , he felt more Of a friend if anything than a sales consultant! It was the most Absolute best customer service Ive ever had in any dealership! I could t ask for more ...
I was very happy with the service. They got me in quick and they got me out quick. Which is what I like and want good job Grossinger.
As long as Rich Carasello (GM) and Julian (sales person) work at this dealer, I will continue to buy from them. They made this process painless and got the price for my trade and my price on my new car. Very impressed with their professionalism and willingness to work for me and my needs. Thank You!!
Purchased a 2015 GMC Acadia Denali. The salesman and sales manager were great throughout the process. They notified me as soon as they located this vehicle for me. Justin made this process as painless as possible. Will buy from him again.
Came in for some routine maintenance excellent service by Mike Tortorello also glad to see they have a full Bodyshop shop at Grossinger Hyundai 221 e lake cook rd 60074
good experience to bay and used car and have good car for the winter time and good car to take my grandson to the store and another good pleces
The wife and I had just sold our house and we're moving.we had 2 loaded vechicles and 2 dogs.we were headed to Tennessee and the trans went out in one vehicle.The wife had recently broke her leg and had a leg cast on.While I shopped with Cedric my wife was allowed to sit in lounge with our 2 dogs.This is second vehicle our family has purchased from Grossinger in the past year.We would recommend them for sure.we have taken both vehicles out of state but the original purchase has been made easy and we feel ...
There are few things worse than starting the week with car troubles. Let alone the week before a holiday. Mike was fabulous and really helped make an awful situation great. I had my car back by the end of the week. It’s very reassuring to find a service department you can trust to not only take care of your vehicle but also has your best interest in mind.
Mike in service is always quick to see to my car’s repair. He got me in immediately, put me in a courtesy car, and kept me informed of progress. I had my car back the next morning. I appreciate Mike’s efficient and friendly care of my service issues.
Very Honest with her diagnosis very professional and very satisfied with the service I gotI I will recommend the dealership for service or sales I never had a bad experience for Over 40 years either buying a car or a truck and have them serviced
My experience with grossinger, specifically with my representative Angie Maloriello, has been , without a doubt, the finest customer experience at any dealership I have visited. Angie is kind, well spoken, knowledgeable and a true asset to your dealerships customer service team. She began the process, updated me often and followed the job to its completion. A business is only as good as its employees and most importantly those that are placed in forward facing roles. Angie M. is a perfect example of having the right person in a role which, in my opinion, is so vital as the first point ...
My name is Kendahl and I was in the most terrible situation with my Cruze lease. Mike and Matt were the two most helpful, fun, energetic people! They treated me with the utmost respect the moment I shook their hands, eased my worries and stayed to help long past close. The amount of times Mike said he wasn't giving up, was what kept my hopes up. I'm finally worry free because of grossinger Chevy and the INCREDIBLE employees they've hired. Mike and Matt deserve the shoutout of a lifetime for what they pulled out of a magic ...
The service here is great. I would highly recommend them to anyone who wants confidence in knowing they are getting the best service at affordable rates. Because of the great service here I'll be buying my next car from them. See Mike Torterelli and ask for Franco to do the work you won't be disappointed.
I giving this recommendation to people that who doesn't know about dealerships service and I want let the people know about the good opportunity that they offering to us.
Ray was excellent salesman he treated his good measure everything that was wrong was getting fixed the wives happy happy wife happy life what more can I say but I'll be back on is Time to get that Camaro thank you
Our salesman Jesse Brei and The Manager Louis Vine was very nice and professional. He really helped us alot. I would buy here again!!! Ask for Jesse
I shopped around to 8 different dealerships looking for the perfect deal for my situation. Zach (my sales rep), Joe and Cesar (my finance guys) got me in a car I love at THE PERFECT RATE and price I was looking to stay within. We didn't go back and forth and they didn't try to convince me of anything I wouldn't be happy with. They were willing to help and if they couldn't they would have let me walk right out. Highly recommend them for your next purchase!!
First I want to start off by saying thank you 😊 to ceser for the best quality of service. Ceser is an exemplary asset to the Grossinger department he is professional , warm and very helpful ceser truly 👀 out for the customers. I am very grateful that ceser is a truly giving person. We are very proud of our sales department here at Grossinger. Love my dealership Love my dealership 💙 ??GROSSINGER ?? Keep up the good work GROSSINGER.
Juilian and Rich really took the time to fnd the best deals out there amd didnt stop looking until they find the best one. Grossingers gonna take care of you, i know when i have any problems, just go there and they take care of it, most of the time no questions asked! I would recommend grossinger to anybody including new car buyers. Grossinger gives you that chance to grow, so that you can get a nicer car for the future. I love my new chevy cruz 2016, gonna run this baby into the ground!
This was my first time buying a car and I wasn't exactly sure what to expect. Everyone that helped me was very thorough and wanted to make sure I was satisfied. At times there were situations in which I wanted to walk away because I was frustrated but they took the time to understand why I was frustrated and wanted to try to focus on my concerns and make me a happy customer. Everyone is human so I understand how there can be misunderstandings and confusion when trying to negotiate such an important purchase. Although the whole deal took ...
Everyone at the dealer was awesome at helping me get exactly what I was looking for! Especially Eric Guerra!!!!! I will definitely use them again!
Tom Peterson was wonderful! He's young in the business but very personable and has a great personality that makes you feel comfortable. We know a LOT of salespeople in this business and Tom has what it takes to make sure you leave with a positive experience. I would definitely recommend Tom to a friend and will use Grossinger Chevy for our next car purchase. Oh, and see Theresa in Finance - she's a gem!
Overall great experience. Thomas Peterson was great to work with and very helpful, answered all of our questions. He worked hard to get us the price we wanted. Would definitely recommend Grossinger Chevy and Thomas if you are looking for a new car.
Dan was very determined to make all parties involved in buying the car happy I would definitely return due to I love my Chevrolet Malibu
I had driven the Chevy Spark (née Daewoo Matiz, ca. 1998) as a rental in Florida. I was more solid and handled better than bigger cars. It was time to retire our 2002 Honda, so I perused periodically online. This Spark had a fair price for a 2014 with 20 thousand something miles, at the same company that serviced the Honda. I asked my partner to drive it to get his opinion. The test drive became a four hour delivery (the baby metaphor was used later) The person with whom I had corresponded was not available (we were about 15 minutes late) and we ...
I had a great experience with Grossinger when I recently purchased a vehicle. It all started with Omer, who found a car for me just through a few phone calls and emails. Jason helped me once I arrived at the dealership and he was also very professional and helpful. Everything is great with the car. I did bring it in for some warrantied work, and Mike in the service department made that process go smoothly. I will definitely consider Grossinger for my family's next purchase.
From the moment we walked in James Johnson made this car buying experience a pleasure. He was courteous,friendly,and extremely helpful throughout the buying process. He got us a great deal on our trade and the final purchase price was fantastic. The dealer was extremely busy and James went out to our old car and removed the plates and vehicle sticker to help us get out of the dealership faster. Fred Kodroff in the finance department was also great to work with. No high pressure,explained all of our options and let us decide what we needed and sent ...
I have been doing business with Grossinger Chevrolet for at least 8 years, I have never had a bad experience. This is the 3rd auto purchase. They are friendly, funny and easy to do business with. It also helps that they operate with integrity, are very knowledgeable and go the extra mile. Since I have been a client for so long, I can also tell you that the service has been consistent in each department. That's not easy to do. I have been sending friends and family there for years. They actually changed my perception and expectation of what what ...
Awesome service, Max Sobon did outstanding job making my purchase a great experience. Would 100% recommend to friends and family! Car he got me is outstanding.
Hands down the best customer service I have ever experienced! I would not hesitate to come back to this dealership and work with Max for future car purchases!
I must say the when I walked on the lot, I wasn't expecting much. Then comes this young fellow by the name of Max. Great guy all around. I can honestly say he did every thing in his power to make me happy. I highly recommend asking for Max.
Max was great. We bought two cars from him. Fred was also great. Max was very helpful insightful and enthusiastic about his job. He is on point with his appearance and his breath.
I went to Palatine Dealership Lake Cook Rd. Palatine Il I had Brian Service Writer I was pleased with the service. I was able to have a service mechanic go on a test ride to listen to my brakes and explain what they are doing. Always able to bring my new car down and get it serviced without having to make an appointment which is really grea
Our visit to Grossinger Chevrolet was very nice and felt very important. Fred was a friendly and pleasant man and made us feel like we were the only ones there. He was very encouraging and worked with us to get us the car we liked. I would highly recommand my friends and family to Grossinger Chevrolet in Palatine. I will be returning to Grossing if ever I wanted to buy another car. They are the friendliest people that work there. So Thank you sooo much Grossinger Chevrolet!
Had a good experience, overall. We purchased a niche vehicle and our only complaint was that the staff didn't know much about the car-- we had to do quite a lot of independent research.
Staff was very friendly, knowledgeable, and helpful. They did not have a Cruze with the options I wanted, but my salesman, Anthony, found one at a dealer in Wisconsin, and picked it up himself. I had it within two days. I had upgraded the sound system, and that was scheduled for a day’s work. I was given a loaner for the day, and picked up the car on the way home that day. Everything was flawless! My experience at Grossinger Chevrolet was easily the best I have had in many years! My salesman, Anthony, took the extra time to ...
Service was outstanding leonard was the best quick process from start to finish. Would highly recommend grossinger. It was a hassle free experience and i am very pleased.
Gary Grossinger and the folks at his dealership went out of their way to ensure that I had a great customer experience. This was the first time I had bought a car in over a decade and I had a lot of questions. They were patient with me, responsive to my calls and always available. I had dealt with another Chevy dealership in Illinois and I had a horrible experience. I walked away from Grossinger with the car I wanted, at the price I wanted & with a smile on my face! Leonard (sales) was GREAT to work with. I ...
My experience was a good one as far as buying a car. Prior to this visit I found buying a car to be dredgeful. This time it wasn't that way at all. I was not pressured and everything went well. Thanks Grossinger staff for making this experience a pleasant one. I am happy with my purchase!!!
I brought in my Chevy Equinox for a few items such as an oil change, tire rotation, speaker replacement, etc. When I called to see if I could wait for the car, I was told I could and they would try and get me in right away. Not only did they take my car right in and start working on it, I was out in no time. During my visit, the Service Manager, Tony, was also proactive and noticed that my passenger window was operating slower than it should be. He determined that the motor was going bad and ordered ...
The Grossinger dealership had a welcoming atmosphere. The whole staff were polite, kind, and honest. When visiting the dealership i was interested in driving a manual and Anothny gave me some pointers on driving and help me learn on how to drive a manual car better. While dealing with a car issue from another company Cassie and Anothny both resolved the issue quickly and proffesionaly. Fred the busness manager was straight foward and my experiance was friendly and polite. No pressure or uncomfortable feeling was my experiance at grossinger the whole time I was there i felt like family when ...
I had never purchased through a dealership. The vehicle I was looking for was so rare to find used in my price range (AWD Toyota Sienna), that I had accepted that a dealership may be my only option but had poor experiences at the dealerships in my area. The prices were high, the quality was low, and the sales people were sneaky (trying to show my false kbb values by adding features the vans didn’t have) and pushy. I began broadening my search online to as far as 200 miles, and after weeks the clouds parted and angels sung because ...
Casie was very helpful discribing all th extras on the car. The entire staff is professional and friendly. This is the third car I've purchased from Grossinger.
My shopping experience was the most pleasant that I've ever experienced, no exaggeration. I've been buying cars for 15 years, and have purchased from 4 different dealerships throughout the Chicagoland area. I have never received a more personalized experience than my most recent Grossinger visit. Ron was extremely patient & knowledgeable. I visited the dealership for the first time ever on a Monday night for a max of 30 minutes and chit chatted briefly with Ron. When I returned on Tuesday, not only did Ron remember my name, but he remembered what vehicles I was interested and everything that I had ...
Leo is the best!!!!!!! Buying a car was smooth, quick, and fun. He takes time to actually take with clients. Not pushy and very willing to work with you.
I had a great experience during the whole sales process. Casie was very up front the whole time. We had some financing issues to deal with and she helped us through the whole process. Casie was very good to us and was a pleasure to deal with. This is the second time we have purchased a car from them and look forward to working Casie again on our future car purchases. I would highly recommend Grossinger Chevy and Casie Zimmerman if you are looking to purchase a vehicle
Our experience at Grossinger Chevrolet with Leonard Buie was one like no other! The price was outstanding and no games, the price was the price. Our new 2012 Chevy Cruze was washed and ready to go we were out of the dealer in less than a half of an hour. Well worth the 45 minute drive, Will defiantly be back.
I am very pleased with the service I have received a Grossinger Chevy. Dennis was very helpful in helping get the vehicle that I wanted. And Fred in finance was helpful in getting me the finance that fit my budget.
I had the wonderful experience of working with Dan Allaire when my new car was delivered. This was the first time we met and he is a truly caring and honest person, and wanted to make sure we were completely satisified. And because my husbnd was on a time constraignth, he managed to help us get everything done without ever feeling rushed.When it came time to get the car, Dan when through all the controls with me to make sure I was comfotable with everything. He even programed my cell phone to the car and adjusted the power seat ...
N/A----See my review at Grossinger City Autoplex, Chicago, IL. I have not been to Grossinger Chevrolet in Palatine, IL. Apologies for any confusion.
They were outstanding!! I just bought my equinox ltz from them at a reasonable price. They promised me a price and stuck to it. I have never been to a dealership so honest and upfront before. They were completely truthful about everything, and that is very rare to find. I will be recommending them to everyone I know! Thank you Erwin and Fred for making everything so easy and for making me feel so unpressured during the sale. You guys are awesome!!! I am so happy with my equinox. You guys brought a huge smile to my face!!
Well I went to 4 chevy dealers and Grossinger was the best. Pricing , comunication with me . Since I cannot talk (cancer agent orange) they help me very good Also one other person Dino there . I can't say one negative thing. Also next year my wife will get a car and now I know where to go. I am owner of my 2011 Equinox , 2003 malibu, and 1951 Chevy. In other words I am a Chevy man. It was a pleasure experience at Grossinger . Thank You George Wiseman
outstanding customer service,very professional,friendy.from the time we walked in the door until we closed the deal we were treated like v.i.p.s. we look forward to a long relationship with sales and service.we are very inpressed with thelevel of cust service thru out the dealership.
I gave the ratings I gave because James came right up to us as soon as we pulled up and was very friendly right off the bat. He was straight up with us about everything and didnt try to pressure us into anything (didnt feel that way). He should us the cars he knew we were interested in but not nothing we couldnt of attempted to have.The price was a good price for a preowned 2010 but I didnt notice some things on the car or he didnt point some things out that I would have liked to know before ...
This is the SECOND vehicle we have purchased from Grossinger Chevrolet and we couldn't be more satsified with our purchase or the experience. The guys at Grossinger went out of their way to negotiate a great deal, answer all of our questions promptly and explain the details. In fact, they are so great to deal with that we drove all the way to Palatine, IL from Nashville, TN TWICE to buy from them. It takes a great deal of faith the first time to buy out of state but we were rewarded with a stellar experience and didn't ...
I have bought several vehicles from Grossinger in the last 10 years and everyone from Gary Grossinger to his entire staff are responsive in every detail to me as a customer. My loyality will remain with this dealership long term. The staff at this dealership is excepeptional in thier customer service. I have purchased another vehicle and serviced it at this dealer with outstanding service on every occasion from the sales department from the manager to everyone in the sevice department. In addition, from the time of sale, everyone from Gary Grossinger and every other sales person, were wonderful. I would ...
Fabulous dealership what professionals these guys are great once again I can not say enough great things about these folks They call me. Just to say hello.And ask how Iam enjoying my car. And once again I WANT EVERYONE TO FEEL FREE TO CONTACT ME PERSONALLY . And I will explain why I drove 649 miles one way from Nashville TN. To buy my new Corvette. And WILL BE BACK SOON. Very few things in life are a sure bet but, Gary Grossinger has put together the finest team in the USA to represent his family name on his dealerships. Thanks ...
The people were all very pleasant to work with. Dan listened to our needs and was not pushy. He was very "real" and likable. Ceaser in finance worked very hard to get us the best deal, even though we had some obstacles. He really proved he was working for us, not the banks or even the dealer. I would recommend anyone to go to Grossinger.
I recently purchased a 2011 Chevy Equinox from Grossinger Chevrolet. I was very pleased with the patience of my salesperson, Dan Allaire. I had been haggled at other dealers who tried to get me to overspend, but Dan knew I was on a budget and helped me pick out the vehicle that met my needs. He stayed late after his shift and let me decide. The next day he made sure the vehicle was immaculant when I drove it off the lot...Dan was a good guy to deal with. The finance guy, Ceaser, was also helpful in assisting me to ...
My husband and I were more than satisfied with all of the staff at Grossinger Chevrolet in Palatine. We initially came to the dealership because of Ralph DiMatteo. He came very highly recommended. Ralph was extremely gracious and took the time to learn about our family and what type of vehicle we were searching for. Bob Ingo, our salesman, made my husband and I feel very comfortable. He made it clear that he was working for us and did everything possible to get us the car he knew would make the most sense for our family at this point in ...
We were very pleased that the sales process with Jose was so smooth and understandable. We felt we received straight answers to our questions about the car and we were able to agree on a reasonable price. Fred in Finance was also very clear and helpful in thinking through the various options and quick in completing the paperwork.
When my poor 97 TBird gasped her last breathe and her wings were about to fall off, my mechanic told me to check out Grossinger Palatine. He had no connection with them. Leonard was so kind, Rick worked with him diligently to help us get into a car... one of the other sales guys had a trade in brought in while we were there and had seen us working with Leonard. He mentioned this car as a possibility for us. They were still cleaning it up. And Wow, it was a perfect match. So not only was our salesman and the ...
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